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Recent Articles

DEC8
ShareFile FTP latency Reported

Dec 8, 12:44 EST Resolved - Our Operations and Engineering team was able to identify the issue causing FTP latency and connection drops with ShareFile. We apologize for the inconvenience this may have caused and will continue to closely monitor the status through out the day. Dec 8, 10:48 EST Investigating - We have received customer reports for FTP latency and intermittent connection issues. Our Operations and Engineering teams are working diligently to identify and resolve the issue. ...

Sharefile System Status
NOV30
ShareFile Phone System Temporarily Unavailable

Nov 30, 12:42 EST Resolved - We have identified the issue that was causing the ShareFile phone system to be unavailable. We apologize for any inconveniences this may have caused. Nov 30, 11:24 EST Investigating - We are investigating an issue that is causing our phone system to be temporarily unavailable. This issue is being worked on as a high priority. We apologize for this inconvenience.

Sharefile System Status
NOV21
ShareFile Notifications are not being sent

Nov 21, 13:47 EST Resolved - ShareFile Operations and development have been able to identify the issue which was causing heavy delays in sending ShareFile notifications. Our operations team has since been able to resolve the issue and have been able to process all of the delayed notifications. We apologize for any inconvenience this has caused and will continue to monitor this closely. Nov 21, 13:29 EST Update - We have received multiple reports from customers regarding ShareFile...

Sharefile System Status
OCT23
Users receiving '404' error upon login to web application

Oct 23, 11:18 EDT Resolved - We believe that we have made the appropriate changes to resolve this issue. Customers should now be able to login to the web application normally with no error. Should customers see any further issues, please contact our support team. Oct 23, 11:01 EDT Investigating - We have received numerous reports of ShareFile users receiving a '404' error when attempting to login to the web application. We can verify that clearing the browser cache can resolve the issue...

Sharefile System Status
OCT11
ShareFile Emergency Maintenance - Wednesday, October 11th - 10:00pm ET - 11:00pm ET

Oct 11, 23:00 EDT Completed - The scheduled maintenance has been completed. Oct 11, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 10, 11:28 EDT Scheduled - Citrix ShareFile will be conducting emergency maintenance on the evening of Wednesday, October 11th starting at 10pm EDT (GMT-4). Maintenance should last no longer than 1 hour and end at 11:00pm EDT (GMT-4). During this window we expect a percentage of customers to...

Sharefile System Status
SEP13
Download Prep Errors

Sep 13, 20:28 EDT Resolved - Additional server cluster bandwidth has been added and tested, and we are seeing significant performance improvements. We will continue to monitor throughout the evening, and apologize for any inconvenience this may have caused. Sep 13, 18:15 EDT Investigating - We are aware of an issue in a portion of our network which is causing an error when preparing files for download. Our operations team is addressing this by adding additional server bandwidth. ...

Sharefile System Status
SEP9
Upload failures and/or latency

Sep 9, 14:43 EDT Resolved - Our development team identified failed operations from earlier this afternoon, which prevented new operations from successfully completing for one shard of the database. The issue was cleared and full functionality was restored with no reproduction at approximately 2:35pm. We are continuing to monitor closely, and will continue to update as new information is available. Again, we sincerely apologize for any inconvenience this issue has caused. Sep 9, 14:35...

Sharefile System Status
SEP7
ShareFile Information Rights Management - Scheduled Maintenance [Extended] – September 7, 2017; 6:00pm EDT(GMT-4) – 8:00pm EDT(GMT-4)

Sep 7, 20:00 EDT Completed - The scheduled maintenance has been completed. Sep 7, 18:15 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 7, 18:11 EDT Scheduled - Citrix ShareFile will be continuing scheduled maintenance on the 'Information Rights Management' (IRM) service, which started at 4:00pm EDT (GMT-4) earlier today. Maintenance should be completed by 8:00pm EDT (GMT-4). During this time, the Information Rights Service...

Sharefile System Status