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OCT11
ShareFile Emergency Maintenance - Wednesday, October 11th - 10:00pm ET - 11:00pm ET

Oct 11, 23:00 EDT Completed - The scheduled maintenance has been completed. Oct 11, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 10, 11:28 EDT Scheduled - Citrix ShareFile will be conducting emergency maintenance on the evening of Wednesday, October 11th starting at 10pm EDT (GMT-4). Maintenance should last no longer than 1 hour and end at 11:00pm EDT (GMT-4). During this window we expect a percentage of customers to...

Sharefile System Status
SEP13
Download Prep Errors

Sep 13, 20:28 EDT Resolved - Additional server cluster bandwidth has been added and tested, and we are seeing significant performance improvements. We will continue to monitor throughout the evening, and apologize for any inconvenience this may have caused. Sep 13, 18:15 EDT Investigating - We are aware of an issue in a portion of our network which is causing an error when preparing files for download. Our operations team is addressing this by adding additional server bandwidth. ...

Sharefile System Status
SEP9
Upload failures and/or latency

Sep 9, 14:43 EDT Resolved - Our development team identified failed operations from earlier this afternoon, which prevented new operations from successfully completing for one shard of the database. The issue was cleared and full functionality was restored with no reproduction at approximately 2:35pm. We are continuing to monitor closely, and will continue to update as new information is available. Again, we sincerely apologize for any inconvenience this issue has caused. Sep 9, 14:35...

Sharefile System Status
SEP7
ShareFile Information Rights Management - Scheduled Maintenance [Extended] – September 7, 2017; 6:00pm EDT(GMT-4) – 8:00pm EDT(GMT-4)

Sep 7, 20:00 EDT Completed - The scheduled maintenance has been completed. Sep 7, 18:15 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 7, 18:11 EDT Scheduled - Citrix ShareFile will be continuing scheduled maintenance on the 'Information Rights Management' (IRM) service, which started at 4:00pm EDT (GMT-4) earlier today. Maintenance should be completed by 8:00pm EDT (GMT-4). During this time, the Information Rights Service...

Sharefile System Status
SEP7
ShareFile Information Rights Management - Scheduled Maintenance – September 7, 2017; 4:00pm EDT(GMT-4) – 6:00pm EDT(GMT-4)

Sep 7, 18:00 EDT Completed - The scheduled maintenance has been completed. Sep 7, 16:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 5, 15:58 EDT Scheduled - Citrix ShareFile will be conducting scheduled maintenance on the 'Information Rights Management' (IRM) service the afternoon of Thursday, September 7th starting at 4:00pm EDT (GMT-4). Maintenance should last no longer than 4 hours and end at 8:00pm EDT (GMT-4). ...

Sharefile System Status
AUG31
Failures/latency with upload, download, and preview

Aug 31, 16:06 EDT Resolved - At this point in time, we believe the issues with latency and other services should be resolved. We will continue monitoring these services to ensure appropriate functionality. Should any improper behavior be seen in ShareFile, please contact our dedicated support team. Aug 31, 15:04 EDT Investigating - We are aware of an issue with upload, download, and/or previewing files which may prevent or delay the successful completion of these operations. Our...

Sharefile System Status
JUL31
ShareFile Information Rights Management - Scheduled Maintenance – July 31st, 2017; 10:00pm EDT(GMT-4) – August 1st, 2017; 1:00am EDT(GMT-4)

Jul 31, 14:13 EDT Completed - This maintenance has been suspended and will be performed at a later date. Jul 26, 16:42 EDT Scheduled - Citrix ShareFile will be conducting scheduled maintenance on the 'Information Rights Management' (IRM) service the evening of Monday, July 31st starting at 10:00pm EDT (GMT-4). Maintenance should last no longer than 3 hours and end at 1:00am EDT (GMT-4) on Tuesday, August 1st. During this time the Information Rights Service will be unavailable for use...

Sharefile System Status
JUL10
PDF rendering issues in Content Viewer

Jul 10, 08:48 EDT Resolved - As of today, testing has proven to show appropriate loading times for PDF documents in the ShareFile web application. Our operations and development team will continue to monitor performance and ensure the system is behaving as expected. If any other issues are seen, please contact our dedicated support team. Jul 7, 16:53 EDT Identified - Our operations and development teams have added additional resources to our rendering engine, and are further working to...

Sharefile System Status