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MAR16
Login failing from sharefile.com

Mar 16, 17:21 EDT Resolved - Login times have returned to normal, and we are considering this issue to be resolved. We sincerely apologize for any inconvenience this issue may have caused, and appreciate your patience. Mar 16, 17:14 EDT Identified - Our engineering and ops teams have made progress in identifying and correcting the network issue preventing login from sharefile.com. Login times are returning to normal, but we are continuing to monitor the situation and will post updates as...

Sharefile System Status
FEB28
ShareFile Pages Slow to Load/Not showing data

Feb 28, 17:31 EDT Resolved - At this time, all systems are returning to normal and we are hearing from customers that services within ShareFile are beginning to behave as expected. If any customers are still experiencing issues, we strongly recommend clearing your browser cache to eliminate caching as a potential source of connectivity issues. https://support.citrix.com/article/CTX211940 Feb 28, 16:06 EDT Monitoring - We're beginning to see improvements on some of our services as AWS begins...

Sharefile System Status
FEB23
Latency in login/upload/download

Feb 23, 17:00 EDT Resolved - The network stability event has been resolved, and ShareFile has once again resumed normal operation. We apologize for any inconvenience this issue has caused. Feb 23, 16:10 EDT Investigating - We have a number of reports in the last 30 minutes relating to slowness or latency when logging in, navigating, and uploading/downloading. We are investigating the issue and will provide updates as they're available.

Sharefile System Status
JAN9
1/9/2017 Phishing Campaign - "Tax Organizer Signed"

Jan 9, 16:34 EDT Resolved - The Citrix ShareFile team has received reports from customers about a Phishing Campaign underway today arriving with an email subject of “Tax Organizer Signed”. The Citrix Security Incident Response Team (SIRT) has investigated this event, and have found no evidence of system intrusion or compromise. A takedown notice has been issued to the Polish hosting company where the phishing server is hosted. The Citrix SIRT will continue to monitor this incident closely.

Sharefile System Status
DEC2016
ShareFile System Maintenance - Friday Evening, December 30th, 9:00pm EST - 10:00pm EST

Dec 30, 22:00 EDT Completed - The scheduled maintenance has been completed. Dec 30, 21:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 20, 15:53 EDT Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 30th, starting at 9:00pm EST (GMT-5). Maintenance should last no longer than 1 hour and will be marked concluded following post-maintenance review at 10:00pm EST (GMT-5). . During this...

Sharefile System Status
DEC2016
Intermittent Issues Loading Account Folders

Dec 22, 11:06 EDT Resolved - This incident has been resolved. Dec 22, 10:52 EDT Investigating - We're currently investigating an intermittent folder loading issue affecting several accounts. This is a top priority we're currently working to resolve. Updates will be posted here as they are available.

Sharefile System Status
DEC2016
ShareFile System Maintenance - Sunday Evening, December 25th, 10:00pm EST - 3:00am EST

Dec 20, 12:42 EDT Completed - This maintenance has been cancelled. Dec 9, 15:57 EDT Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 25th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EST (GMT-5) on Sunday, December 26th. During this window, we expect a period of time no longer than 15 minutes where the web application and other...

Sharefile System Status
DEC2016
ShareFile System Maintenance - Saturday Evening, December 24th, 10:00pm EST - 3:00am EST

Dec 20, 12:42 EDT Completed - This maintenance has been cancelled. Dec 9, 15:55 EDT Scheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 24th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will be marked concluded following post-maintenance review at 3:00am EST (GMT-5) on Sunday, December 25th. During this window, we expect a period of time no longer than 15 minutes where the web application and other...

Sharefile System Status