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<Resolved> Failed logins/spinning in Web Application

Apr 26, 10:48 EDT Resolved - Starting at approximately 9:35am EST this morning, we became aware of an issue that prevented logins from website. Logging in via your subdomain, as well as login issues with other ShareFile applications (Outlook Plugin, Sync, etc) were also briefly affected for some customers . Our operations and engineering teams identified and addressed the issue, restoring full functionality at approximately 10:05am EST. We apologize for any inconvenience...

Sharefile System Status
<Resolved> Support Email responses delayed

Apr 21, 09:51 EDT Resolved - We discovered an issue with the Support ticketing system, in which email responses to customers were not sent due to a configuration issue with the mail server following a routine update. This affected support responses sent between 11:30pm on Monday (4/17) and 4pm Thursday (4/20). All delayed responses were sent on Thursday evening at approximately 8pm Eastern. To be clear, all other types of email from ShareFile (notifications, password resets, etc) were...

Sharefile System Status
Intermittent issues with Search

Apr 10, 09:26 EDT Resolved - Our operations team has reset the affected services, and new searches are working as of 4pm Saturday (4/8/17). Given the intermittent nature of this issue, we are continuing to monitor this issue, but are considering it closed at this time. We apologize for any inconvenience this may have caused. Apr 8, 12:21 EDT Investigating - Our support, operations, and development team are aware of an intermittent issue with Search where requests are timing out; most...

Sharefile System Status
FTP for Privacy-Enabled Accounts

Apr 5, 11:20 EDT Resolved - We have identified and resolved the connectivity issues with FTP for our customers on the privacy-enabled (HIPAA) plan types. We apologize for any inconvenience caused by this issue. Apr 5, 09:59 EDT Investigating - We are aware of an issue with FTP connectivity for customers on a privacy-enabled (HIPAA) account. This issue only affects connections to the FTP server for these account types; all other tools and the Web Application are functioning as expected. ...

Sharefile System Status
Login failing from

Mar 16, 17:21 EDT Resolved - Login times have returned to normal, and we are considering this issue to be resolved. We sincerely apologize for any inconvenience this issue may have caused, and appreciate your patience. Mar 16, 17:14 EDT Identified - Our engineering and ops teams have made progress in identifying and correcting the network issue preventing login from Login times are returning to normal, but we are continuing to monitor the situation and will post updates as...

Sharefile System Status
ShareFile Pages Slow to Load/Not showing data

Feb 28, 17:31 EST Resolved - At this time, all systems are returning to normal and we are hearing from customers that services within ShareFile are beginning to behave as expected. If any customers are still experiencing issues, we strongly recommend clearing your browser cache to eliminate caching as a potential source of connectivity issues. Feb 28, 16:06 EST Monitoring - We're beginning to see improvements on some of our services as AWS begins...

Sharefile System Status
Latency in login/upload/download

Feb 23, 17:00 EST Resolved - The network stability event has been resolved, and ShareFile has once again resumed normal operation. We apologize for any inconvenience this issue has caused. Feb 23, 16:10 EST Investigating - We have a number of reports in the last 30 minutes relating to slowness or latency when logging in, navigating, and uploading/downloading. We are investigating the issue and will provide updates as they're available.

Sharefile System Status
1/9/2017 Phishing Campaign - "Tax Organizer Signed"

Jan 9, 16:34 EST Resolved - The Citrix ShareFile team has received reports from customers about a Phishing Campaign underway today arriving with an email subject of “Tax Organizer Signed”. The Citrix Security Incident Response Team (SIRT) has investigated this event, and have found no evidence of system intrusion or compromise. A takedown notice has been issued to the Polish hosting company where the phishing server is hosted. The Citrix SIRT will continue to monitor this incident closely.

Sharefile System Status