Finding your Labtech ID

Labtech is the program that Rockwood IT uses to manage the computer network. If you open a support ticket it is very likely that Rockwood IT will request this information from you. In order to find your Labtech ID:
  • Look for the green Rockwood symbol in the lower right hand corner of your screen.
    • This may be hidden by the arrow 
  • Left Click the Green Rockwood Icon and select About
  • Your Labtech ID and computer name will appear on the screen
 
If you cannot find the Labtech icon you may not have it installed on your computer. Please refer to the knowledgebase article here to install: http://support.rockwoodservice.com/kb/a136/installing-labtech.aspx

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