Check if GPS unit itself is giving coordinates also in dcs.net you should get coordinates and an error after hitting ok. Check if gps unit itself is giving coordinates.
In DCS.NET, the user should get a popup w/coordinates after Accepting a Flaw Page record on the test system. If the popup msg appears, but GPS is not filled in when the defect form opens, then a file written by the test system has been corrupted and needs to be located and deleted. Ask them what day it last worked right.
If they are just getting on the truck delete entire months log files. Close dcs.net go to
Delete all files in the folder, open dcs.net and have them try it again when they mark defect